Privacy policy

GladiatorSportsGSX (“Gladiator Sports,” “we,” “our,” “us”) understands the importance of respecting and protecting the privacy of visitors to the www.gladiatorsportsgsx.com.au website. Using the internet should be a safe, enjoyable, and non-threatening experience, and we are committed to helping make it so.

This Website Privacy Policy explains how personal information may be collected through the Gladiator Sports website, whether we disclose it to anyone, where the information is stored, how it is managed, and the choices you have regarding our use of your information and your ability to correct it. Our policy allows you to choose what type and how much information you provide to us and gives you control over how that information is used.

Our goal is to provide you with a satisfying and secure online experience while ensuring you maintain full control over your privacy and have a clear avenue to raise any questions or concerns.

This policy applies only to Gladiator Sports and not to other companies’ or organizations’ websites linked from our site.

1. Collecting Information

You may browse many areas of our site without identifying yourself. We may track visits for trends and statistics, but you will remain anonymous unless you choose to provide information.

We collect personal information when you:

  • Register an account
  • Request to receive marketing or updates
  • Enter a promotion or competition
  • Submit a review
  • Contact customer support.
  • Interact with specific Site features

Make a purchase

To better understand your preferences, we may combine information collected online with offline data (e.g., order history, customer service interactions) or information from trusted service providers such as Shopify. All combined data is protected under this Privacy Policy.

What Is “Personal Information”?

“Personal information” means information or an opinion from which you can be reasonably identified.
 This may include your:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment or billing details
  • Account details (username, password)
  • Order history
  • Preferences or interests

Who Collects Personal Information via This Website?

Gladiator Sports manages and controls this website.
 Our store is hosted on Shopify, and servers used for hosting and data processing may be located in Australia, the USA, or other regions where Shopify and our service providers operate.

By submitting information through our site, you authorize its storage and processing in these locations.

We collect and manage your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable laws.

What Personal Information Is Collected?

The personal information we collect depends on how you use our site, including if you:

  • Create an account
  • Enter a competition
  • Submit a contact form or email
  • Subscribe for newsletters or product updates
  • Participate in loyalty or promotional programs
  • Place an order
  • Leave a product review

We may also collect limited information about others (e.g., when sending a gift), but this will only be used for the intended purpose.

5. How We Use and Disclose Your Personal Information

We use your personal information for the purposes disclosed at the time of collection and for purposes including:

Customer Experience & Transactions

  • Processing and fulfilling orders
  • Managing your account
  • Communicating with you about purchases, deliveries, or returns
  • Providing customer service
  • Customising your shopping experience

Marketing & Communications

  • Sending you emails, SMS, or promotional materials about products, services, offers, or news
  • Personalising advertising across our Site and third-party platforms
     (You may opt out at any time.)

Site Analysis & Improvement

  • Analysing visits and interactions to improve the Site
  • Understanding user preferences and behaviour
  • Running analytics and reporting

Legal, Security & Compliance

  • Fraud prevention and security monitoring
  • Enforcing our Terms & Conditions
  • Complying with legal obligations

Disclosure to Third Parties

We may disclose your personal information to:

  • Affiliates or business partners within Gladiator Sports
  • Website hosting services
  • Shopify (store platform)
  • Payment processors
  • Shipping & fulfilment partners
  • Marketing and advertising agencies
  • IT security, analytics, and support providers

These third parties may only use your information for the purpose of performing services for Gladiator Sports and must keep it confidential.

We will not disclose your personal information except:

  • with your consent,
  • where required or authorised by law,
  • to enforce our policies,
  • to protect our rights, safety, or customers, or
  • in connection with a business transfer (e.g., sale or merger).

Gladiator Sports does NOT sell personal information.

Other Information We Collect (Non-Personal Information)

Certain information does not identify you personally, such as

A. Site Visit Information

  • Server address
  • Domain name
  • Date and time of visit
  • Pages viewed
  • Browser type

We use this aggregated information for analytics and site improvement.
 We reserve the right to use such information to identify individuals only where we reasonably believe unlawful activity has occurred.

Cookies and Pixel Tags

We use cookies and pixel tags to

  • Recognize you when you return
  • Track items in your cart
  • Analyze visitor behavior.
  • Personalize your experience
  • Manage Shopify store functionalities
  • Deliver targeted ads

Most browsers accept cookies automatically. You may disable them, but some features may not function properly.

Website Security

We use various security measures, including encryption and restricted-access systems, to protect your personal information.
 Your payment card details are processed securely via SSL encryption and stored by compliant third-party processors.

Although we take reasonable steps to protect your information, no Internet transmission is completely secure.
 You can help by:

  • Keeping your account password confidential
  • Logging out when finished
  • Contacting us immediately if you suspect a breach

Third-Party Websites

Our site may link to websites operated by third parties.
 We are not responsible for:

  • Their privacy practices
  • Their content
  • Their cookies or tracking tools

We encourage you to review the privacy policies of any website you visit.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age.
 If you believe we have done so, please contact us and we will delete the information promptly.

Opt-Out Options

You can choose not to receive communications from Gladiator Sports.

To unsubscribe from emails:
 Use the “unsubscribe” link in any promotional email.

To update or delete account information:
 Contact us using the details below.

Please note that even after opting out, you may still receive:

  • Order updates
  • Account-related communications
  • Important service notices

Production schedules may mean you still receive messages already in progress.

Access, Correction, & Your Rights

You may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion (subject to legal requirements)
  • Restriction of processing
  • Withdrawal of consent (for marketing or optional services)

We may require identity verification before processing your request.

International Data Transfers

We may transfer and store your information in other countries (including the USA) where Shopify or our third-party service providers operate.
 Where required, we use legally valid transfer mechanisms (e.g., Standard Contractual Clauses).

Changes to This Policy

We may amend this Privacy Policy at any time.
 Please check this page periodically for updates.